MagicBand+ pairing with Smart Phone; Minnie Mouse band
  • On Mar 17, 2024
    Margaret from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic band connects to the app. The blue check mark etc. but it says “validation error could not determine media state” at the bottom of the screen. Updates, signed in, signed out etc. all the trouble shooting that was recommended already. What can I do

    Hey Howdy Hey Margaret and welcome to planDisney!

    I am sorry to hear that you are experiencing issues connecting your MagicBand+. Technology is always great until it does not work like it should! It sounds like you have already gone through a few troubleshooting options, let's get this wagon train a-movin' and review one other and then consider your other options. 

    The one recommendation I have for you if you have not already has to do with your My Disney Experience app. This app recently went through a huge update and although it should update automatically, sometimes there are times when evil Dr. PorkChop unleashes his monkeys to interfere with normal operations. What I would try if you have not already, is to uninstall and then reinstall your My Disney Experience app. This has worked for me on several prior occasions to get past these stumbling blocks. 

    If you are still having issues after the reinstall, I would call Disney. Typically Disney Cast Members can access Slink the forcefield dog to put around your account after they get the monkeys out to fix your issue and prevent further issues. 

    If you do experience continued issues with your MagicBand+ while on your vacation, typically the Cast Members onsite can troubleshoot your MagicBand as well. They may have other tricks up their sleeves such as Rex the fierce dinosaur to get things in order. Either way, the Cast Members have access to tools we do not and are usually able to take care of technical issues quickly. 

    I hope you can get your MagicBand situation resolved and back to the excitement of packing for your trip just days away! Please feel free to reach back out if you have any further questions, we are always happy to help!

    To Infinity and Beyond, 

    Nick
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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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