We made reservations and now part of the group can’t come so another person wants to come in their place. There aren’t openings to add her on. Can we exchange one ticket for another? The others are already assigned to people so she can’t use one of those.

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Answer 1

Welcome to planDisney, Lori! Thanks for dropping by with your question!

I’m sorry to hear some members of your party won’t be able to make it on your vacation to the Disneyland Resort! Don’t forget to bring them back a souvenir. May I suggest a seasonal popcorn bucket? They can be found at the popcorn carts located throughout each park! You'll be able to enjoy a tasty treat while at the park and it's a fun keepsake for your friends missing out on the fun!

It is not necessary to change the name on a theme park ticket ahead of your visit. That’s because upon arrival a Cast Member will take a picture of the person using each ticket. Then, the ticket is associated with the person in the picture, not the name on the ticket. So, no need to reassign! Simply head straight to the turnstiles and enjoy a magical day at “The Happiest Place on Earth!”

I hope this is the happy news you were looking for! Thanks again for stopping by! Enjoy your visit to “The Happiest Place on Earth!”

Tiffanie

We made reservations and now part of the group can’t come so another person wants to come in their place. There aren’t openings to add her on. Can we exchange one ticket for another? The others are already assigned to people so she can’t use one of those.

Meet the Panelist: Tiffanie, California

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We made reservations and now part of the group can’t come so another person wants to come in their place. There aren’t openings to add her on. Can we exchange one ticket for another? The others are already assigned to people so she can’t use one of those.”

Meet the Panelist: Tiffanie, California

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

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Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

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We made reservations and now part of the group can’t come so another person wants to come in their place. There aren’t openings to add her on. Can we exchange one ticket for another? The others are already assigned to people so she can’t use one of those.