Cinderella Castle 50th Day
  • On Sep 17, 2022
    Amy from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have made reservations for park days in October. In looking at our "my disney plans," my family members are showing up twice on each of our park days. I'm not quite sure what to do about this?

    Hi Amy, welcome to planDisney!

    Your Walt Disney World Resort vacation countdown is nearing the single digits, which means things are about to get magical! Have you secured valid admission, a theme park reservation for each park day, and a method of entry for each Guest over the age of 3? I understand there may be something there that wasn't there before when looking at your Future Plans in My Disney Experience. Let's dig a little deeper and see if we can diagnose the Disney dilemma.

    Scroll down on the "My Plans" page of your My Disney Experience account. Do members of your party have more than one Disney Park Pass reservation for the same day? Next, take a look at your Future Plans on your My Disney Experience mobile app (three small lines at the bottom right of the homepage --> Future Plans). Still seeing double?  

    Recent changes to the Disney Park Pass system now make it possible to assign each theme park reservation to a ticket linked to your My Disney Experience account. There's even an associated confirmation number and email, which is extremely helpful. From personal experience, I know that an unintended ripple of this tech update was existing theme park reservations being linked to all tickets linked to an individual in My Disney Experience. This explained the duplicate reservations in my case.

    If you click "Manage Reservation" next to a Disney Park Pass reservation in your My Disney Experience account online and "Modify Reservation" next to the specific reservation you wish to view, the website will show which ticket each person's theme park reservation is linked to. In my case, I went through and canceled all of the duplicate Park Pass reservations that were linked to family members' tickets that are being saved for future visits. This was tedious work; at one point I ended up contacting a helpful Cast Member at the My Disney Experience, MagicBand, MagicBand+ number just to make sure I was doing the next right thing. I'm glad I spent the time sorting out the tech trouble before my trip, which is what I wish for you, as well.

    To review, if your family members are showing duplicate Disney Park Pass reservations, I recommend canceling the duplicate reservations to avoid the wrong ticket being scanned in at theme park entry. You can do this yourself or with the help of a Cast Member.

    I hope you find this information helpful, Amy. Please don't hesitate to reach out with any follow-up questions.

    Choose magic,

thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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