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Mom And Son On Run
  • On Mar 1, 2012
    Brian from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When we made our reservations we insisted on queen beds but they also told us to ask for them upon checkin does checking in online have any disadvantages when making special requests? We are staying at the Port Orleans Riverside

    Hi, Brian!

    The very best thing you can do to increase your chances of getting one of the refurbished rooms at Port Orleans Riverside (with awesome queen beds,  I am SO excited about that!) is to have the request on your original resort reservation.   You may want to call back to reservations to make sure your request is noted on your reservation.

    Your next step should be to send a fax to your resort (attn:  Room Assignments) about 4 - 5 days prior to your arrival.  Kindly remind them that having the queen beds for your stay would truly add to the magic of your vacation (kindness always goes a long way!)  On your fax, include your vacation dates, confirmation numbers, and a dash of pixie dust!  The more requests you add, the tougher it will be to meet your needs. If queen beds are your top priority, keep your request focused on that.

    As far as online check-in vs. waiting to check-in upon arrival is up to you.  It definitely saves time, and you can still discuss your room if you do not like what was assigned to you.  You are going when Spring Breaks are starting to kick-in, so specific room requests may get a bit trickier. 

    I am sure you know the cast member checking you in will do everything to make your stay as pleasant as possible, so be patient as they work to find you a suitable room.  And finally, room requests are simply requests, they cannot be guaranteed. 

    I really hope you get the room you want with the beds you want! Keep us posted and have a magical vacation!
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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
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