Daughter on Dad's Shoulders
  • On Feb 14, 2022
    Ryan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’ve made reservations, however it did not prompt me to pay, how and when do I pay for the tickets?

    Hiya, Ryan, and thanks for stopping by planDisney!

    I’m sorry to hEAR that you’re having trouble with your theme park ticket transaction. I would be happy to try to help you troubleshoot this issue. When purchasing tickets, the system will guide you through this process: First, you’ll need to select the number of days and number of tickets you’d like to purchase. Then, you’ll select your ticket type – either a One Park Per Day or Park Hopper. Next, you’ll reserve your ticket dates, and select your park for each day of your vacation.  In the next step, you’ll have the chance to add a Parking Voucher and Disney Genie+ Service to your purchase. At the bottom of this page, you’ll see a summary with your Current Selections. If everything looks right, select “Add to Cart.” Now, you’ll be able to see your cart and begin the Check Out process by hitting the green “Check Out” button. This is where you’ll add your payment information and complete your transaction. Theme park reservations will only be confirmed once you’ve purchased your tickets at this stage of the transaction. 

    So, it sounds like you may not have navigated to the “Check Out” stage of the transaction, which means your theme park reservations won’t be finalized just yet. I hope this information helps you complete your purchase and secure your park reservations, Ryan! If you’re still having difficulty, I recommend calling (714) 520-5027 for additional support. You can also ask for help by using the “Chat with Us” feature on the Disneyland app.

    Please stop by with any additional questions, Ryan – we’re here to make your Disneyland Resort dreams come true!

    See ya’ real soon!
    Kristin
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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