• On Oct 18, 2021
    Lina from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I made reservations but didn’t go !! I cannot find my tickets ? How do I get my tickets back

    Hello and welcome to planDisney, Lina!

    Thank you for visiting us today with your very first question. We are thrilled to hEAR from you and assist you as you plan a visit to the Walt Disney World Resort!

    The same thing happened to me! I could not visit the theme parks due to travel restrictions, and my theme park tickets expired. When I realized they were not showing in my Disney account after the expiration date, I immediately called the Disney Reservation Center. They confirmed that although you cannot view tickets after they expire, they remain linked to your account. Cast Members can find them for you, and you are welcome to use the amount paid for wholly unused admission to purchase theme park tickets for a future visit.

    For assistance buying new tickets, please call the Disney Reservation Center at (407) 934-7639 and have your Disney account information handy. Please note that further charges may apply if the new ticket you wish to buy costs more than the original ticket. Before purchasing new tickets, I recommend checking Theme Park Reservation Availability to plan your visit dates accordingly, and remember to make Disney Park Pass reservations after linking your new tickets to your Disney account.

    It was a pleasure answering your questions, Lina! I hope this information is helpful and that you come back to visit us here at planDisney real soon!

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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