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  • On Jun 23, 2020
    Beysi from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I made a reservation with two rooms and I was only able to book my stay with 4 people there are 6 of us and the other two have not been able to book the parks because of this issue. It says that the reservation is already in use.

    Hi, Beysi!  Thanks for bringing your question to the Disney Parks Moms Panel.

    When Walt Disney World Resort begins welcoming Guests back to a world of magic, the theme parks will be operating at a reduced capacity level to allow for proper physical distancing.  To gain entrance to one of the Walt Disney World theme parks, Guests will need a theme park reservation along with their valid admission.  Theme park reservations can be made online using the new Disney Park Pass system.  On June 22, 2020, the Disney Park Pass system became available for Guests who have Walt Disney World Resort Hotel reservations along with valid theme park admission.

    I'm sorry to hear that you are having some difficulty booking theme park reservations for all of the Guests in your party.  I would be happy to give you some advice on troubleshooting.  First, make sure that all of the Guests in your party have their resort hotel reservation number and valid theme park admission linked to their My Disney Experience profile.  If you have separate resort hotel reservation numbers for the two separate rooms, you will need to make sure that the appropriate number is linked to each person in your group.  If everyone is booked under one reservation number, you should check that the reservation is linked to each person in your travel party.

    Once that is taken care of, as long as everyone in your group is listed in your My Disney Experience Family & Friends List, you should be able to make theme park reservations for everyone in your travel party.  The Disney Park Pass system allows you to book park reservations for up to 12 Guests at a time, so you should be able to book for your party of six.  If you are still having trouble making park reservations for your entire group, I would recommend calling the Help Center.  Any time I have ever had any type of tech issue with My Disney Experience, those helpful Cast Members were able to get things sorted out for me faster than you can say, "Bibbidi Bobbidi Boo!"

    I hope that you can get everything sorted out soon so that you can start looking forward to a great, big, beautiful tomorrow at Walt Disney World Resort!  See ya real soon!
    Samantha
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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