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  • On Nov 1, 2021
    Jennie from London Asked

    I have made a reservation but it seems to have been linked in my husband's name. When I go to my husband's Disney account it says it is linked to his name but as if he is a third party. It's like my husband has a duplicate profile

    Hello and welcome to planDisney, Jennie!

    Thank you for stopping by today with an excellent question! It is an honor to assist fellow Guests as they plan a Walt Disney World Resort holiday!

    I am happy to hear that you already have reservations! Are you going to Be Our Guest and stay at a Disney Resorts Collection hotel? Get ready for the time of your life! You will be immersed in the magic and enjoy pixie-dusted benefits, including proximity to the theme parks and complimentary transportation.

    I recommend asking your husband to sign in to his Disney account and visit My Plans to see the reservations linked to the account. If your resort reservation has already been linked, he will be able to link it to the rest of your travel party if you are connected via My Family & Friends. Did you use the same name he uses in his account at the time of booking? That could be the reason why you view him as a third party. In your case, I recommend contacting the Walt Disney Travel Company at 0800 169 0730, or the travel professional who booked your holiday for assistance. They will be able to access your reservation, identify what is going on, and go over possible solutions.

    I am sorry I was not able to provide more help, Jennie. I hope you can fix the problem you are having with My Disney Experience and that you come back to visit us with more Disney holiday planning questions!

    Best magical wishes,
    Thiana
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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