• On Jul 15, 2021
    Caryn from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I made a reservation by phone at The Polynesian for 2 rooms and I never received an email confirmation and cannot see it in My Disney Experience Acct.

    Welcome Foolish Mortals to planDisney. I’m so happy to hear that you’ve decided to make your visit even more magical by staying at a Disney Resorts Collection Resort. Oh, you are in for a real surprise once you see the newly renovated rooms at Disney’s Polynesian Village Resort.

    Caryn, by chance, when you reserved your room on the phone, did the Cast Member give you a confirmation number? If so, you will be able to link your resort reservation to your My Disney Experience account using that confirmation number, and the last name, the reservation was made under. All you need to do is log in to your account and select, “My Plans”. Once on the “My Plans” page, go ahead and hover over the “Resort Hotel” icon and select “Link Reservation”. That is where you will enter your confirmation code and the last name the reservation was made under. After completing this you should then see your reservation listed on your account.

    I do also recommend checking your junk mail for your confirmation number. You should have received an email confirmation from either “Disney Destinations” or “Walt Disney Travel Company”. If you still don’t find anything after checking your junk mail, I recommend giving the Walt Disney World Resort a call. A Cast Member there will be able to find your confirmation number for you after verifying your information.

    I hope this helps, Caryn. Once you link your reservation you will be able to check-in online and add any additional room requests you may have. Have a great visit and please let me know if there’s anything else we can help you with.

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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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