Mickey in Front of Vintage Car
  • On Jul 28, 2022
    Janice from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I made a reservation for you parks in California, but never received my e tickets.

    Hey there, Janice! Thanks for swinging by planDisney with your question. I’m sorry to hear you’re having trouble finding your tickets – let’s see if we can figure this out together. 

    If you purchased tickets as part of a vacation package, the tickets typically appear in your Disneyland account or Disneyland mobile app four days prior to your arrival. But you can make park reservations up to 120 days in advance. When I purchase a vacation package through Costco Travel for example, provided I’m within 120 days of arrival, I immediately make my park reservations as soon as I book my package, which is possible even without having the tickets in hand. Just follow the instructions in the confirmation email on linking the package and making reservations. 

    If you purchased tickets through the Disneyland website, you’ll be able to see your park reservations on the website, even though you can’t “see” your tickets per se. To have a reservation you must have a ticket, so you can assume if you have a reservation, you have a ticket too! Log in to the Disneyland account you used to purchase the tickets, and go to My Disneyland, Ticket and Reservation Details, View My Park Reservations. You should see your reservation listed on that page. You can assume if the reservation is there, there is a ticket linked to it.

    You can also see your tickets and reservations within the Disneyland mobile app. Go to Tickets and Passes, and you should see your tickets there. (If you purchased the tickets through a vacation package, as mentioned earlier, you won’t receive the tickets until four days before your arrival.) You can also see your reservations under Future Plans. 

    I know this might sound a bit confusing, but I wanted to give you different options on how to locate your tickets. If you are still experiencing issues, you could contact a friendly Cast Member at Ticket Services for more help. Or, if you purchased a vacation package through a third party, contact the customer service team there. 

    The most important part is that you have park reservations for the day you want to visit. Excellent work in planning ahead! 

    The magic awaits,
thumbnail image for Kamini

Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

Related Video

  • thumbnail image for All Things Disneyland Resort | planDisney Podcast - Episode 2

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.