Hiya, April!
Welcome to planDisney! I am so excited to see that you are planning a trip to The Most Magical Place on Earth this fall. The autumn season is an amazing time to visit. The
EPCOT International Food & Wine Festival will be going strong and the Halloween festivities will be happening all throughout the parks. There will be Mickey pumpkins, spooktacular treats, and
Mickey's Not-So-Scary Halloween Party returns this year. Get ready for the best trip ever!
I am so sorry to hear that you are not seeing the
Genie+ option when viewing your plans. While in the
My Disney Experience app, select the
Tickets and Passes tile to view all of your current ticket purchases. You will be able to view all of your theme park tickets, even if the purchase was part of a Walt Disney World vacation package. Tickets with the Genie+ option will have
with Genie+ at the end of the ticket name. If you see this as part of your ticket title, you're all set! You will be able to start using Genie+ at 7 AM on the day of your theme park visit(s).
If you see your tickets but they do not have
with Genie+ in the title, or the tickets have the incorrect days/options, I recommend finding the email with the confirmation number that you received when making your ticket/vacation package purchase. This email will have a confirmation number and details about your tickets. You can
try re-linking your tickets in My Disney Experience with the confirmation details to see if the correct ticket information can be added to your plans. If this step does not update the tickets with accurate information, I suggest reaching out to a friendly Cast Member with
Existing Tickets for additional support. Have that confirmation number handy to help get you back to planning as soon as possible!
Before signing off, I want to add a quick reminder to make your
Disney Park Pass reservations after you have your tickets properly linked. All four theme parks require a reservation in addition to a valid theme park ticket. Some dates may offer limited availability due to popularity, so I recommend making these reservations as soon as possible.
I hope that your upcoming adventure is memorable and magical!
We'll see ya real soon!
Tammy