• On Jun 16, 2021
    Lori from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I made a reservation at the Dolphin resort 8 days ago. I tried to put my confirm number in My Disney Experience app, but it can't find it. The app said you could link reservations from Dolphin. The number they said to call goes to dining reservation

    Howdy Lori, and welcome to planDisney! 

    My family and I have stayed at the Walt Disney World Dolphin Hotel several times. As teachers, my husband and I love to take advantage of special rates sometimes available to educators, and you can't be the location, just steps away from EPCOT and Disney's Hollywood Studios

    You should be able to link a stay here to your My Disney Experience account, using the reservation number you received in a confirmation e-mail. Usually it takes about 72 hours for the reservation to show up in the Disney system, but it sounds like you're well beyond that timeline. I recommend giving it just one more try in case things are moving a bit more slowly these days as many visitors are excited to journey to the Most Magical Place on Earth this summer! Also, make sure the last name on the reservation matches the one in your My Disney Experience account, because if not, that could be causing the problem. If you continue to experience issues, give the Walt Disney World Dolphin Hotel a call at (407) 934-4000 or 1-888-828-8850 and a resort representative should be able to assist you. 

    I hope this is helpful, and you get everything squared away quickly, Lori. If you experience a brief hold on the phone, keep yourself occupied by checking out the Disney Parks Blog and finding us on social media. You'll catch up on the latest theme park news and learn more about what to expect on your summer adventure. Thanks for sending your question our way, and we can't wait to see ya real soon!

    Betsy
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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