Aulani Pool
  • On Apr 5, 2025
    Marina from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have made a reservation for the Aulani resort but my birthday on my account is incorrect. How do I change my birthday on my account?

    Aloha, Marina,

    Welcome to planDisney, and mahalo for surfing by with your question. See the line where the sky meets the sea? It calls me and it sounds like it is calling you, with your upcoming Hawaiian vacation just on the horizon at Aulani, A Disney Resort & Spa.  

    Marina, usually the accounts for all websites across The Walt Disney Company, including Disneyland, Walt Disney World, Disney Cruise Line, and Aulani, are linked.  It is possible that your birthdate is incorrect in your main account, which is why it would be incorrect on your Aulani reservation.  I just double-checked in my own My Disney Experience account, and it is not possible to modify my birthdate in my account.  

    What I would recommend is to start by calling Aulani and see if they can change it in their system.  If they can't, you may need to call Technical and Website Support for assistance. If you have a Disneyland account, I would call the App & Online Support number and if you have a My Disney Experience account, I would call Guest Services. This is because it would need to be updated across all of your Disney accounts, and it is the only way to do it.

    I hope this helps you, Marina.  When visiting Aulani, be sure to enjoy a shave ice with Mickey ears.  Everything tastes better when it's Mickey-shaped, especially in paradise!

    A Hui Hou (it means until we meet again in Hawaiian),
    Keri
thumbnail image for Keri

Meet the Panelist: Keri, Massachusetts

Hi there, I'm Keri from Massachusetts, a wife and mom to preteen twins and a teen. Since my first magical visit to Walt Disney World at age three, I've loved all things Disney. My husband found his passion for pixie dust on our honeymoon and his first visit to a Disney park. Soon after, we joined Disney Vacation Club, which has afforded us unforgettable family vacations for the last 22 years. Disney Vacation Club has helped us create our most magical vacation memories. I can't wait to help you plan yours. Learn More About Keri

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