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Cinderella Castle 50th Day
  • On Jan 17, 2022
    Heather from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I made a purchase of tickets when COVID hit. I was told refunds would be made when I booked my next trip. How will that be applied to my trip balance?

    Welcome to planDisney Heather!

    I'm sorry you had to cancel your vacation. I had to cancel one as well early in 2021, but we rescheduled and had such a magical time. I think we all appreciate the little things now more than ever! 

    When you have your new travel dates, call a friendly Cast Member at (407)934-7639. Have your email associated with your My Disney Experience account available. The Cast Member will look up your previously purchased tickets and assign them to your new travel dates. Please be aware that you will need to pay any difference in price so have your credit card handy. (For example - I moved my tickets to a very busy holiday week, so ticket prices were higher.)

    While speaking to your Cast Member, you might want to inquire about Disney Genie+, the new service that gives you access to Lightning Lane. With Genie+, you select your attraction, arrival time, then you can zip through the lines like magic! 

    I cannot wait for you to have your vacation planned. You are in for a real treat with Walt Disney World's 50th Anniversary Celebration! Enjoy! 
    Cathy
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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
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