Couple on Main Street, U.S.A.
  • On Mar 28, 2021
    Ariana from FL Asked

    I made a mistake on my ticket purchase. I need to fix my address. I brought my tickets two days ago and they are supposed to come in 2 weeks. I've been on the ticket service for 4 hours and nothing. I need help, please!

    Hi, there!

     Welcome to planDisney, Ariana. I'm so sorry to hear you're experiencing some difficulty with your recent ticket purchase. Let's try to get it sorted out!

     When you purchased your Theme Park Tickets, you should have received a confirmation number either verbally over the phone or in a confirmation email. You can use that confirmation number to link your tickets to your My Disney Experience account. Once your tickets are linked, you can pick up physical tickets when you arrive. If you'd still like to have the shipping address changed, you'll need to have that done over the phone. I know you've experienced a long wait time calling the Ticketing Team! That's so frustrating. I've found that the best time to call is when the phone lines open up at 7:00 AM or late in the evening after 9:00 PM. 

      After your Theme Park Tickets have been linked to your My Disney Experience account, make your Theme Park Reservations via the Disney Park Pass System. You'll need valid admission and Theme Park Reservations to visit the theme parks. The sooner you make your Theme Park Reservations, the better availability you'll find! 

     As you're counting down the days to your visit, take some time to review the Know Before You Go section of the Walt Disney World Resort website. It has lots of important information about the health and safety measures being taken in and out of the theme parks. 

     I hope this was helpful, Ariana. We're wishing you a magical Walt Disney World Resort vacation!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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