Hi, there!
Welcome to planDisney, Ariana. I'm so sorry to hear you're experiencing some difficulty with your recent ticket purchase. Let's try to get it sorted out!
When you purchased your
Theme Park Tickets, you should have received a confirmation number either verbally over the phone or in a confirmation email. You can use that confirmation number to
link your tickets to your My Disney Experience account. Once your tickets are linked, you can pick up physical tickets when you arrive. If you'd still like to have the shipping address changed, you'll need to have that done over the phone. I know you've experienced a long wait time calling the Ticketing Team! That's so frustrating. I've found that the best time to call is when the phone lines open up at 7:00 AM or late in the evening after 9:00 PM.
After your Theme Park Tickets have been linked to your My Disney Experience account, make your
Theme Park Reservations via the Disney Park Pass System. You'll need valid admission and Theme Park Reservations to visit the theme parks. The sooner you make your Theme Park Reservations, the better availability you'll find!
As you're counting down the days to your visit, take some time to review the
Know Before You Go section of the Walt Disney World Resort website. It has lots of important information about the health and safety measures being taken in and out of the theme parks.
I hope this was helpful, Ariana. We're wishing you a magical Walt Disney World Resort vacation!
Ashley