Kids at pool
  • On Nov 13, 2022
    Vicente from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I made a hotel reservation with a package of the tickets and some other things that came with it. I don't seem to find where the two tickets I've purchased and being able to access my hotel reservation. Do I have to wait for my tickets to arrive?

    Hi Vicente! Welcome to planDisney. We’re so happy you stopped by!

    If you ask me, there really has never been a better time to visit Walt Disney World Resort! From Walt Disney World's 50th Anniversary Celebration to exciting new attractions like Remy's Ratatouille Adventure, there is something fabulous to enjoy at every turn. So, I’m so happy to see that your visit is just a few short weeks away. Can you believe that it’s finally almost here?! You must be so excited!

    Now, it sounds like maybe your vacation plans need to be linked to your My Disney Experience account so you can view your tickets and Disney Resort Collection hotel reservation all in one place. So, let’s do that together, shall we? To get started, pull up the confirmation email you would have received when you booked your vacation package. Look for the confirmation number, and log into your My Disney Experience mobile app. Next, open the menu by clicking on the three stacked lines in the bottom right corner, and click on “Link to Account.” Now, toggle over to “Type ID” and scroll down to the “Resort Reservation” section. Enter your confirmation number and the last name on your reservation, and click “Link Reservation.” Finally, follow the prompts, and you should be all set!

    Now that your vacation is linked, you should be able to see your tickets by clicking on the “Tickets and Passes” tile in the menu, and you can view your other plans by selecting the “Future Plans” tile. If any of the steps above don’t do the trick, you may need to call the helpful Cast Members on the My Disney Experience support team at (407) 939-4357. They will be more than happy to troubleshoot with you.

    I hope you found this answer helpful, Vincente! As you continue to prep for your upcoming visit, know that we are here to help you make the most of your Walt Disney World Resort vacation. So, please visit us again with any questions you may have.

    Until next time,
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Meet the Panelist: Diana, New York

Hiya! I'm Diana from New York, and I'm so excited to help you plan your next Walt Disney World Resort vacation! Whether you're planning your first trip or just visiting "For the First Time in Forever," with all that Walt Disney World has to offer, it's easy to feel like you're headed "Into the Unknown." Just remember, "You've Got a Friend in Me!" So, let me be a "Part of Your World" to lend a helping hand as you plan your most magical Walt Disney World vacation! Learn More About Diana

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