resort polynesian castle monorail
  • On Jul 19, 2022
    Elma from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I made a 200 deposit but need to change the dates but can’t find my reservation who can I contact?

    Hi there, Elma! Thanks for visiting us at planDisney!

    I'm glad you took that leap of faith and took the first step toward a magical vacation! I'm so excited for the new MagicBand+ to arrive at the Walt Disney World Resort. Though we don't have an official release date just yet, we do know that this band will feature some improvements to the MagicBand that we know and love, including interactive features, special light displays in sync with Nighttime Spectaculars and more! Keep your eyes out for more news, so you can be one of the first to try out the new MagicBand+ during your visit!

    Elma, if you made your Disney Resort Hotel reservation through the Walt Disney World website, you can find your reservation in your My Disney Experience account. Hover over the "My Disney Experience" icon on the website and click "My Plans." If you have not yet logged into your account, it will prompt you to do so now. The "My Plans" section will show all of your active plans, including theme park tickets, park pass reservations and resort hotel reservations. This will confirm the dates that you currently have reserved.

    You will then need to contact a Cast Member at the Disney Resort Hotel Reservations Line to make changes to your reservations. They'll likely ask for some identifying information, then can locate your room reservation and help advise you on availability for rebooking. I like to think of Cast Members as our personal Fairy Godparents, ready to wave their wands and make your dreams come true on every phone call!

    I hope this helps make the planning process a breeze for you, Elma!

    Have a magical day,

thumbnail image for Ashley

Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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