Father and son walking through BOG
  • On Feb 23, 2022
    Kylene from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I made changes to my reservations. It said I was owed a refund. Will that go to the card on file? I updated it after I made the changes so it isn’t the original card used. Will that be a problem? Thank you!

    Welcome to planDisney Kylene!

    Making changes to your Walt Disney World vacation is as easy as wishing upon a star with My Disney Experience! Changes can be made to Dining Reservations, upgrading Theme Park Tickets, updating room reservations, and so much more!

    It sounds like you modified your resort reservation which resulted in a lower final cost. If this is the case, you will not get a refund, but any additional funds you made from your original deposit will be applied to your balance due. 

    If you completely canceled your resort reservation, refunds will be made to the original payment method or credit card used. 

    Since you updated your credit card on file, any future purchases or charges will be applied to the new credit card. Just remember that returns are always applied to the original form of payment.

    I hope this makes sense! If you have any questions, you can give a call to a friendly Cast Member or stop by the front desk of your resort hotel when you arrive to confirm all transactions were made properly. 

    Wishing you a magical visit to Walt Disney World!

    Cathy
thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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