Cinderella Castle 50th Night
  • On Aug 12, 2022
    Samantha from Northamptonshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Made a booking for Magic Kingdom tickets over the phone yesterday but no email confirmation received. I was told that without this, I cannot make my park reservation to go with the tickets. Where is the email?

    Hi Samantha,

    Welcome to planDisney and thank you for your question! So happy to hEAR that you’re on your way to a magical holiday later this year!

    Samantha, you’re correct, you’ll need to add the confirmation number into your My Disney Experience account to start booking your Disney Park Pass reservations. Now, if you ordered over the phone and you already have a My Disney Experience account, the tickets could already be in your account. Let’s check! From the Walt Disney World Resort home page, in the upper right corner you’ll see “My Disney Experience”, select this. After signing in, under “My Plans”, see if your tickets are here. If they are, great start making those Disney Park Passes! 

    If the tickets aren’t linked, let’s move to your personal email. Please make sure you’ve checked all folders for your confirmation email including your junk and trash folders. Somehow the email could have ended up in the wrong folder. If you find the email, just use that confirmation number to link your tickets to My Disney Experience!

    If for any reason, you’re still not finding the email, I suggest connecting with the Disney Park Tickets help desk again. This way they can hopefully resend that email. Before calling, double check that your email address is correct within your My Disney Experience account as well.

    I hope this “Bit By Bryanna” is useful as you begin selecting your holiday plans for your upcoming trip. If you have any other planning or vacation questions in the meantime, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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