Mom and daughter in front of Cinderella Castle
  • On Jan 12, 2020
    Victoria from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I have a Mac computer and I’m trying to download all my memory maker photos at once. And I cannot find the spot/button that says download photos. It’s only letting me do them individually. Please help cause my photos expire on the 21st.

    Hi Victoria,

    Welcome to the Disney Parks Moms Panel! I'm so grateful for Memory Maker! I love looking at all of our Disney PhotoPass photos from previous vacations. My children like to point out that I rarely pass a Disney PhotoPass photographer without having a photo taken. I have been in your shoes more than once trying to download my photos before they expire. I'm so glad you started trying to download a few days before expiration! The download process can be a little confusing until you know where to click.

    My clever fellow Moms Panelist, Anne Marie, gave the steps to download in a previous answer. "First, sign in to your Disney account on the Disney PhotoPass website.  Once you are viewing your photos, hover your mouse over a photo until you see a gray circle with a checkmark appear in the upper right corner of the photo.  Click on the circle so it turns green.  Now, in the upper right corner of your screen, you should see a blue rectangular download button.  Just underneath that you'll see a small square box with the words "Select all visible media".  When you check this box, you'll see all the circles turn green and all your photos are selected.  Then, just press the download button and you are all set!"
    If like me you have a lot of photos, they will be compressed into zip files prior to download. This speeds up the process but I still advise giving yourself as much time as possible to complete the downloads.

    Victoria, I hope this helps you download and preserve those precious memories. I also hope you'll let us know if we can help you with any other questions!
    Wishing you a magical day,
    Amy H. 
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hey, Howdy, Hey! I'm Amy H. and I have been a fan of Walt Disney World since my first visit during the Magic Kingdom Park's opening year. I'm married to my favorite person in the world and since our son and daughter are in college, we have been enjoying more spur of the moment trips to the Most Magical Place on Earth. No matter the ages or size of your traveling party, I'd love to help plan you plan a magical vacation! Learn More About Amy

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