• On Mar 27, 2017
    Amanda from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was lucky enough to have my brother get me an enchanted rose cup from Be Our Guest before they sold out, but he lost the straw! We'll be going to the parks in a little over a week- do you know if there are extra straws available, even for purchase?

    Hi, Amanda! Welcome to the Disney Parks Moms Panel!

    How exciting that you were able to score the beautiful enchanted rose cup from Be Our Guest Restaurant! I am so sorry that your brother lost the straw before you were able to enjoy the magic, but I think we can both agree that the thought is what counts! My suggestion to you would be to use the contact form on the Walt Disney World website, and under the “subject” heading select “merchandise” and explain the situation. I have had great luck replacing broken and lost items this way! Once, I purchased a Christmas ornament from Disney's Days of Christmas, which, unfortunately, did not make its way home in one piece. By using the suggested form, I was promptly sent a replacement! How great is that!? I can’t make any promises, especially considering that this cup is sold out, but it can’t hurt to try! I would ALSO suggest bringing the cup when you visit and taking it to Be Our Guest as well as Guest Relations to see if there are any extras there since a response to the online form might take some time.

    I truly do hope your cup is whole again, soon! Have the most magical time!

thumbnail image for Jennifer

Meet the Panelist: Jennifer, Ontario

Hi! I’m Jen from Ottawa, Canada! I am a high school librarian and French teacher who also happens to be a Walt Disney World Resort enthusiast! My first visit to the Walt Disney World Resort was during my honeymoon. Now, a wife and mom of two girls, my family has since been on many memorable Disney vacations together! Learn More About Jennifer

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.