Hello, Judith!
Thank you for stopping by planDisney. I’m thrilled to help you track down those cherished
PhotoPass photos! It’s wonderful to hear that you’ve captured so many special memories, and I can imagine you’re excited to have them saved and easily accessible on your phone.
When you save PhotoPass photos from the
My Disney Experience app, they should typically appear in your phone’s photo gallery. Start by opening your phone’s gallery or photos app, as most phones automatically save downloaded images there. If they aren’t visible, you might want to check your “Downloads” or “Files” folder, as some devices save images in these locations instead.
For iPhone users, saved images should usually appear in the “Photos” app under Recents. On Android devices, this can vary, so try looking in the "Files" or "Downloads" folder. If your photos still aren’t showing up, a quick check of the My Disney Experience app’s permissions in your phone settings could help. Ensuring the app has permission to save images can often resolve the issue.
Additionally, you can access your Disney account on a computer to view and download your PhotoPass photos directly. This can be a great way to ensure all your magical moments are safely saved, especially if your phone’s storage is running low. Simply log in to your Disney account online, navigate to your PhotoPass library, and download the photos to your computer for easy access.
I hope these tips help you locate and enjoy all your wonderful photos! If you need further assistance, please feel free to reach out again to us here at
planDisney. Have a magical time reliving those cherished memories, Judith!
~Yael