• On May 15, 2018
    Candace from WV Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I love booking my own resort and dining reservations online but my internet is pretty slow and I can’t get all the pages from the Disney site to load. Is there a more mobile friendly site or a way to address this issue?

    Hi Candace,

    Welcome back to the Disney Parks Moms Panel! Let me preface my advice with the proclamation that I cannot claim to be an expert in technical support, but I can walk you through some of the ways I have resolved website difficulties in the past!

    Occasionally I have internet challenges as well. If you have not done so already, try using a different web browser. Also, be sure to download the My Disney Experience Mobile App. I often make advanced dining reservations and Fast Pass+ selections on my phone using the mobile app.

    If neither of those options helps, you could also try using the internet in a different location. I often modify my plans in My Disney Experience while at a local library or coffee shop using their internet connection. I also have to clear my search history regularly and, on my iPad, delete open internet windows.

    Candace, if you believe there is a problem with the Walt Disney World website, you can also call 407-939-4357 to speak with a cast member. They may be able to offer an explanation or help you to resolve the issue!

    Magic, memories and Minnie Mouse hugs,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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