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  • On Jun 14, 2022
    Bowen from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a lot of photos to download. When I start the download, it works for 4 photos, and then crashes, saying I need to disable my popup blocker, which is already disabled. Very frustrating.

    Hello. I am Baymax, your personal healthcare companion. Oh! I mean - I am Michelle, your personal planDisney panelist. Thank you for your question! I'm here to help.

    Bowen, it sounds like you've recently returned from a magical visit to Walt Disney World Resort! And while I love picking up some special souvenirs to take home, I truly think that the best keepsakes are the memories that have been made together. I'm so happy to hear that you used the Disney PhotoPass Service and are looking to download the photos of your magical memories! 

    But oh, bother. I'm sorry that you're having difficulty downloading your photos. I have a few suggestions to get things in working order again!

    First, make sure that you're using one of the recommended browsers. Personally, I have the best experience when using Chrome. Before using a recommended browser, try to restart your computer to start things off from a clean slate!

    Next, when downloading your photos, try holding down the "command" key when clicking your link (if using a Macbook or Apple computer) to prompt this download in a new window. You may also want to look in the upper right corner of your browser to see if there's a link you can click to allow pop-ups when you receive the error message. I'm not sure what browser you're using, but since this sounds like it's likely a browser issue, I would try to research how to add the Disney PhotoPass website to your exemption list.

    If you've tried the above steps and are still receiving the same error message, my next best piece of advice would be to reach out to one of the wonderful Cast Members who will be more than happy to help you retrieve your photos! You can contact Disney PhotoPass Service online or you can call a Cast Member at (407) 560-4300.

    I hope I was able to help you with your question today, Bowen! If you have any other questions, please visit us again. As my pal Baymax says, "I will always be with you."

    *fist bump* bah-a-la-la-la!

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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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