On board entertainment
  • On Aug 16, 2022
    Maureen from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I lost my receipt for stuff I ordered from the onboard gifts area. How do I get copy of the receipt

    Hello, Maureen! Thanks for sailing our way at planDisney. Welcome!

    A Disney Cruise is just ahead on the horizon for you and your sailing crew! How exciting! It sounds like you took advantage of a little pre-cruise shopping with the Onboard Gifts and Amenities. Whether you purchased some beverages, festive stateroom decor, or something else entirely, it really is fun to add a little bit of extra magic to your sailing. My favorite gift is the Luxury at Sea for Two Romance Package. It comes with plush robes that make an excellent souvenir!

    Maureen, I was in the exact same boat as you recently. I couldn't find the email confirmation for a gift I had purchased. I finally found it by searching through my email for the term "amenity confirmation" and it popped up. I hope that's all it takes for you as well. If you are still having difficulty, I recommend calling the Onboard Gifts team at (800) 601-8455 Monday through Friday from 8:00 a.m. to 10:00 p.m. Eastern Time or Saturday and Sunday from 9:00 a.m. to 8:00 p.m. Eastern Time. They will help you get shipshape before your cruise. 

    And your cruise will be a good one! You'll be sailing during my favorite time of the year with a Halloween on the High Seas voyage. I love the not-so-spooky decor, the themed events, and of course, the Disney Characters dressed in Halloween costumes! New for this year, Minnie Mouse, Daisy Duck, and Clarabelle Cow will be frightfully festive as they dress as the Sanderson Sisters from the film, "Hocus Pocus". That sounds like a must-do photo opportunity for me. Have a ghoulishly great time! If you'd like to hear more about what to expect during your sailing, episode three of the planDisney podcast talks about these special sailings. I hope it gets you even more excited about the plans you have ahead!

    Sail our way again if we can be of more assistance. Your pals at planDisney are here for you!

    Bon Voyage, 


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Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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