Star Wars Marketplace
  • On Jun 21, 2022
    Matt from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I lost disney gift card that had $1000 on that was loaded on disney account is the best way to transfer that amount to get another disney gift card, use the balance of that to be $0 then load that new card to account so full amt can transfer?

    Hiya Matt,

    Welcome to planDisney! I’m so sorry to hear that you lost your Disney Gift Card. I can only imagine how frustrating that must be. Well, Hakuna Matata! Luckily, when you register your Disney Gift Card online through the website, you can recover the missing funds. If applicable, Guests who have lost or had their Disney Gift Cards stolen will be able to have their funds replaced with either an eGift Card or request a transfer of the balance to a new physical Disney Gift Card. Note, your thought process was correct; since your balance cannot exceed $1,000, the physical card would need to be an empty Disney Gift Card.

    First things first, you will need to report that the card has been lost or stolen by calling the Disney Gift Card services number at 1-877-650-4327. This will freeze the funds, so no one would be able to utilize the Disney Gift Card if found. After that, you will need to gather the following information about the card: the first 12 digits of the lost/stolen card and proof of purchase (if you have it). After that:

    1. Go to the Disney Gift Card Contact Us page and select “Lost/Stolen Card” from the drop-down menu.
    2. Upload your receipt or proof of purchase and input your personal information.
    3. In the details field, make sure to include the first 12 digits of your lost card, and if you would like to transfer it to an empty card, the first 12 digits of the new card.
    4. Once you hit submit, you should receive an automated response to the provided email address and more information on when to expect the change to take effect.

    I hope that I was able to answer your question, Matt and that you will be able to get your balance transferred quickly. If you need anything else, please come back and see us!

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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