Looking for a Ticket Services email address to request 2020 tickets be restored or credited. We have a confirmation email, but link to tickets gets a 404 and tickets do not appear in app or in account.

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Answer 1

Hi Daniel! Welcome to planDisney.

Thanks for stopping by with your question. I had a couple of canceled Disney visits in 2020, and I know just how not magical it is! I'm so glad to hear you're ready to take your trip to Disneyland Resort and hope I can get you on your way with the information you need.

I'm sorry to hear your tickets are not showing up auto-magically in your Disneyland account. The Returning to a Land of Magic: Theme Park Tickets and Reservations webpage has helpful information about ticket modifications due to the closure.

To connect directly with a Cast Member for assistance with those 2020 tickets, you may use the Email Us form. If you prefer to speak with someone, please call the Ticketing Team at (714) 781-4636. You may also use the chat feature in the Disneyland app.

I'm sending pixie-dusted wishes that your ticket issue is easily resolved. As you plan your visit to Disneyland Resort, we're here to help! Please come back and see us if we can be of any further assistance.

Wishing you much magic,
Robyn

Looking for a Ticket Services email address to request 2020 tickets be restored or credited. We have a confirmation email, but link to tickets gets a 404 and tickets do not appear in app or in account.

Meet the Panelist: Robyn, Virginia

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Looking for a Ticket Services email address to request 2020 tickets be restored or credited. We have a confirmation email, but link to tickets gets a 404 and tickets do not appear in app or in account.”

Meet the Panelist: Robyn, Virginia

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

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You'll receive an email if your question is answered.

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Looking for a Ticket Services email address to request 2020 tickets be restored or credited. We have a confirmation email, but link to tickets gets a 404 and tickets do not appear in app or in account.