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  • On Apr 28, 2022
    Amanda from AB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, i am looking to purchase disneyland tickets from Canada, i am wondering what the refund policy is if we cannot make it on our trip due to Covid reasons. Can i get a refund? or how does that part work?

    Greetings, and welcome to planDisney, Amanda, we thank you for this excellent question and for consulting us on your plans!

    Amanda, I'm so happy to hear that you're planning a visit to the Disneyland Resort and regarding your theme park ticket purchase, if your plans are impacted by Covid-19, while your Disneyland Resort theme park tickets are non-refundable you will be able to apply the value of your standard, unused tickets toward the purchase of new tickets (subject to change).

    I recommend linking your Disneyland Resort theme park tickets to your Disney account to store and then manage the tickets and the remainder of your plans through the My Disneyland planning area. This way, if you do not use your theme park tickets while keeping the type of ticket and expiration dates in mind, you may be able to apply these tickets toward a future trip. 

    To link your Disneyland Resort theme park tickets using the ticket ID number to your Disney account, please select My Disneyland on the top right after signing in and then, please select Tickets and Reservations Details to add the ticket ID number for each ticket, one at a time. If using the Disneyland Mobile App to link your tickets, please open the app and then select the three stacked lines on the bottom right to lead you to your Welcome page. From there kindly select Tickets and Passes to enter the ticket ID number manually, or you can scan the barcode for each ticket from your Disneyland Resort theme park ticket confirmation email.

    It's also important to link your theme park tickets to then secure your Disneyland Resort - Theme Park Reservations which is currently the process of entering the theme parks at this time.

    Refer to the Disneyland Resort special offers under the Places to Stay tab on the main page periodically in case any offers that interest you pop up, these can be real money-savers, especially with the difference in exchange rates for us Canadians. 

    Consider adding the theme park ticket option called the Disney Genie+ service during your theme park ticket purchase, which will save you time waiting in lines that offer the Lightning Lane entrance, or, you can add the Disney Genie+ service as soon as you enter a theme park each day of your visit by using the Disneyland Mobile App, just be sure to update your Payment Method found under My Profile in the app to facilitate app transactions in advance of your visit. Plus, if you add the Disney Genie+ service you will enjoy unlimited digital downloads of Disney PhotoPass service attraction photos including Magic Shots from your day!

    Amanda, it was my honour to assist you today, I hope this information is helpful, and I wish you the happiest visit to Disneyland Resort!

    Best Disney wishes from a fellow Canadian Disney fan!
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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