Teens Taking Selfie with Donald Duck; in front of the castle during the day; front of bridge
  • On Aug 20, 2023
    Saul from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am looking into possibly finding ride photos from our recent trip. Is this something possible? This was our first trip to Disneyland and never saw options to scan our bands for pictures.

    Hiya, Saul! 
     
    Welcome to planDisney!  Thank you for stopping by with your excellent question.  Saul, one of my favorite things about our Disney vacations is seeing the magic captured on our Disney PhotoPass photos!  Images of our faces on the Incredicoaster or capturing our family of five by the expert PhotoPass photos sure make wonderful souvenirs.

    Saul, great news! There IS a way to track down photos captured on your Disneyland vacation. In fact, our family missed an image on our recent Disney vacation and I tracked this down myself!  Here's what you can do:

     1. Go to the Disneyland app.
     2. Click on the "hamburger" or three lines in the bottom right corner of the app.
     3. Select the tile that says "photos" and then you'll see text that says "Missing any photos?" 
     4. Click on the link below and it will give you some tips to check first. If that isn't helpful, click on the "Contact Disney PhotoPass" link which will ask some questions and will help guide the PhotoPass team to try and find your photos.

    I recommend being as specific as possible and providing as much information as you can.  It took a few days, but we got an email a few days later letting us know they found our image and uploaded it to our PhotoPass section in our app.  

    I hope this helps you, Saul!  If you have any additional Disney vacation planning questions, stop back and see us here and we'll be so happy to help you!

    See ya real soon!
    Keri
thumbnail image for Keri

Meet the Panelist: Keri, Massachusetts

Hi there, I'm Keri from Massachusetts, a wife and mom to preteen twins and a teen. Since my first magical visit to Walt Disney World at age three, I've loved all things Disney. My husband found his passion for pixie dust on our honeymoon and his first visit to a Disney park. Soon after, we joined Disney Vacation Club, which has afforded us unforgettable family vacations for the last 20 years. Disney Vacation Club has helped us create our most magical vacation memories. I can't wait to help you plan yours. Learn More About Keri

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