Little girls with Rapunzel
  • On Nov 28, 2022
    Conor Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I have been looking through my photopass photos that I downloaded to my phone, but I cannot find some of them even though I'm sure I downloaded them. Is there any way to recover them? They are from September.

    Hi Conor, welcome to planDisney!

    You've found the magical corner of the digital universe where Guests help Guests plan and execute magical Disney vacations. It sounds like you've already had a magical Walt Disney World Resort vacation, now let's see about retrieving some Disney PhotoPass media to help solidify your trip's status as "unforgettable."

    Disney PhotoPass photos expire 45 days after the date they were taken, which explains why the pictures from your September visit are no longer visible online or in the My Disney Experience mobile app. Your best chance of saving what has been lost and bringing back what once was yours is to contact a helpful Cast Member at the Disney PhotoPass number, (407) 560-4300. Since it sounds like you know exactly what photos you're missing, be prepared to give the Cast Member as much information as possible about the date and time the missing photos were taken as well as where they were taken. It also couldn't hurt to have Rapunzel's Healing Incantation on in the background for a bit of extra pixie dust.

    I truly hope you have success changing the Fate's design, Conor. Priceless Disney memories are worth fighting for.

    Plan magic; planDisney.
    Jennifer 
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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