Back to Your Answers
Family on dock at Yacht and Beach
  • On May 16, 2022
    Chris from Surrey Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Looking at my Genie+ planning days It shows my first two days, which parks i am in so I can edit my selections. However, 3rd and subsequent days it does not show my designated park (I have a reservation). Is that normal?

    Hey there, Chris!  Your Walt Disney World Resort holiday is just days away!  Thanks for stopping by planDisney with your question.

    Disney Genie Service allows Guests to build a customized itinerary by selecting which experiences they are most interested in so that Disney Genie can make personalized recommendations for their day.  When I select "My Genie Day" for my upcoming trip, on all the days I have Disney Park Pass reservations, the park I selected is showing under "My Day".  I suggest making sure you are using the latest version of the My Disney Experience mobile app, and also making sure your device is updated.  Also, try signing out and signing back in to see if that helps.  If not, try selecting the park you will be visiting that day and see if Disney Genie will allow you to select your party and make your experience selections.  Double-check that your Disney Park Pass reservations are showing under "Future Plans".  Keep in mind that some features in the app are only available while in the U.S.  If you are still having trouble, give the Technical Support team a call to see if they can help.

    I wanted to let you know that it is not necessary to use the personalized itinerary feature of Disney Genie Service in order to use Disney Genie+.  In fact, since whenever I visit Walt Disney World Resort I already have an idea of which attractions and entertainment I'd like to experience and where I would like to dine, I didn't use the recommendations suggested by Disney Genie at all.  I did use the Tip Board to view attraction wait times and select Lightning Lane experiences.  I also like the map feature in the My Disney Experience app, which can be accessed using the location button at the bottom of the screen.  The default view is Wait Times at Magic Kingdom Park, but you can use the filter and drop-down menu at the top to change locations and choose options such as Dining, Characters, PhotoPass, and more.

    I am wishing you a wonderful holiday!  Please feel free to visit planDisney again with any additional questions you may have.  Enjoy your stay!

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome