Boy in father's arms
  • On May 7, 2021
    Melissa from CA Asked

    Hi, when I looked at the calendar it showed both parks available on June 24th. I bought tickets and then tried to make a reservation but no dates were available. Can I please refund my money?

    Hey there Melissa,

    Oh no! Please don’t worry, I do have few suggestions that may help. First, let's determine what type of ticket you purchased. 1-Day Tickets are divided into Tiers, so you may not be available to reserve the date you wish, because it may be a blockout date. If that is the case, I suggest calling the Ticket Service line to upgrade your ticket. A Cast Member will be more than happy to assist you with this. I do recommend checking the Theme Park Availability calendar, once more, before completing the upgrade.

    If ticket blockout days are not the problem, I suggest that you continue to frequently check the Theme Park Reservation system. You may get lucky and pick up a last-minute reservation for the date you want. Melissa, please keep in mind that unfortunately, Theme Park tickets are nonrefundable. If your schedule is flexible, you may want to consider scheduling your visit for a different date. The good news is, your ticket should have a later expiration date, so you do have some time to use it before it expires. 

    Without knowing the specifics of your ticket, I hope these suggestions help you plan for your visit, Melissa. If you find that you need further assistance, please be sure to give the Disneyland Resort a call.

    Thanks again for visiting us, have a Magical day!
    -Shantel
     
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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