Dad and Daughter in front of Cinderella Castle
  • On Apr 25, 2021
    Bobbi from PA Asked

    How can I look up my tickets to my Disney app if I do not have the ticket numbers? I bought them on my Disney app but they do not appear to be linked

    Hi, there!

     Welcome to planDisney, Bobbi. I'm so glad you stopped by with this great question!

     When you purchased your Theme Park Tickets on the My Disney Experience mobile app, you should have received a confirmation email. That email should include the ID Code for each ticket that you purchased. To link your Theme Park Tickets to your My Disney Experience account, click on the three little horizontal lines in the bottom corner of the My Disney Experience mobile app. Select "Link to Account" and then "Link Tickets or Passes." There you can enter the ID Code listed in the confirmation email you received. After you've entered the ID Code, you can assign the ticket to yourself or a member of your travel party. 

     If you can't find the ID Codes for the tickets you purchased, not to worry! Call the Ticketing Team at (407) 566-4985. A friendly Cast Member there will be happy to assist you! Just be sure to have all your information on hand, including the card number you used to purchase your tickets. 

     At this time, Guests need Theme Park Reservations in addition to valid admission to enter the theme parks. Once you have your tickets linked to your My Disney Experience account, go ahead and make your Theme Park Reservations via the Disney Park Pass System.

     I hope this was helpful, Bobbi. Please let us know if you have any other questions about your Walt Disney World Resort vacation!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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