Sisters in front of Cinderella Castle
  • On May 10, 2021
    Robert from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Where do I look to find previously purchased tickets? I need to reserve a park but do not know where to find the ticket.

    Hello, Robert! Welcome to planDisney, where it will be my pleasure to help you navigate the Theme Park Ticket process! I know your trip is just around the corner, so making those Park Pass Reservations now is of the utmost importance! 

    When you purchased your Tickets, you should have received a confirmation e-mail to whichever e-mail address you provided upon purchase. This e-mail should contain a confirmation number that you can enter into the “My Plans” section of your My Disney Experience account. This will then allow you to link your Ticket to each traveling Guest, provided that they are named within your Family & Friends list. If not, you may add them before linking Tickets or even after. Once each Theme Park Ticket is connected to a Guest, you can then make Theme Park Reservations! You can even check the Park Pass availability calendar before picking your travel dates. This will allow you to make an itinerary tailored to your preferences!

    Robert, I hope that this information helps you seamlessly make plans for your family’s upcoming trip. If the above directions do not resolve your issue, you may consider contacting Disney Guest Services via phone for assistance! Cast Members are standing by to help with specific issues over the phone. Lastly, check out the Experience Updates pages if you have not already done so to review the details of the current guidelines in place in the Disney Parks to ensure the safest, most comfortable visit for all! And please know that we are always here and happy to help with any further questions you may have for us.

    See ya real soon!

thumbnail image for Clara

Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.