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  • On Jun 17, 2021
    Bruce from NJ Asked

    When I look up My Disney Experience App, and go to my Park pass reservations, which we have 2 completely different reservations under diff. People. The itinerary on both reservations states there is 1 extra person listed on both separate reservations??

    Hi Bruce,

    Welcome to planDisney! Well, this is a dilemma.

    When I scroll through My Disney Experience account, I can see my park pass reservations as well as those of folks in My Family & Friends List. Perhaps the other reservations are those of someone on your Family & Friends List? If not, I suggest that you contact a Cast Member in Website Support. Equally important, make sure that your park pass reservations are visible. If you only see the reservations of someone else and do not see your own, my worry would be that you do not actually have confirmed park pass reservations. A Cast Member in Website Support can take a look at your My Disney Experience account.

    As you keep planning, I hope you are going to make advanced dining reservations. If so, be sure to make them as soon as your dining reservation window opens, currently 60-days prior to your arrival date. We always make advanced dining reservations and, given the capacity limits at some restaurants, those are even more important now. Although we used Mobile Food & Beverage Ordering and I was able to get a same-day reservation using Mobile Dine Walk-up Availability on my visit a few weeks ago, I love having a definitive time to dine on most days. 

    Bruce, before you contact a Cast Member to take a look at your My Disney Experience account, know that you can cancel park pass reservations and make new ones. Check the theme park availability calendar to make sure there is availability for the dates of your visit. I am sending a little pixie dust trusting you will resolve this park pass reservation issue!

    Magic and memories,
    Donyell

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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