• On Apr 10, 2022
    Malika from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How long does the passport approval process take? We are 12 days out from departure and it's still "pending approval" even though we uploaded all documents 6 hours after the window opened. Thanks!

    Ahoy there, Malika! Great to have you alongside here at planDisney! In a short time, you'll be basking on the decks of the Disney Cruise Line fleet, relaxing and taking it all in, just lettin' off where have I heard that before...?

    In any case, you're so close to your Disney Cruise Line vacation and I'm sure your checklist is getting smaller and smaller! I'd usually ask if you've done your Online Check-In yet, but as your question is ABOUT part of that process and you were on top of things just six hours after your window opened (talk about a planDrew-approved level of attention!) we're obviously past that point - so let's dive right in! 

    We sailed on over to chat with a cast member about what may delay approval for you! We were assured that the process takes time, and sometimes your status can still read "pending approval" even the week of your sailing! You may have thought this process was entirely automated (like I did) but once you've uploaded all the information, pictures and documents, it all gets verified by a real live crew member! We were also told that if there was an issue with any of the photos you submitted, the crew would have reached out to you by then, so no worries on that part! 

    Now, if you get to around three or four days away from your sail date and you still aren't seeing the "All Clear," I definitely suggest calling a crew member directly to check if there are any issues you can clear up! You probably are aware that call volumes are at an all time high at the moment, so I suggest calling as soon as the phone lines open or any time that's not a traditional time people would take a break from work to call! I've had luck around three hours after the phone lines open as well, which seems to be when the first group of Guests have made it through and had their questions answered!

    I hope that helps put you a bit more at ease, Malika, even with your recent rough seas! Thank you so much for sailing my way with your question, and if any more pop up on the horizon as you get closer to your sail date, please let me know by dropping me another line! We're always here to help at planDisney!  

    We'll SEA ya real soon! 


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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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