• On Sep 23, 2021
    Jalen from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am logged into my Disney experience and my annul pass shows up. However when I go to make a reservation it ask for me to purchase another ticket

    Hi there, Jalen!

    How awesome is it to be a member of "the club that was made for you and me?" I am talking about the annual passholder club, of course!

    Jalen, it sounds like your My Disney Experience Account is a little stuck. Just like Pooh, you may have to call in some reinforcements from the Hundred Acre Wood to give you a little push. You can reach these helpers by calling the V.I.Passholder line at (407) 939-7277. You can also reach out via the annual passholder email line. They should be able to re-prioritize your account so that the Disney Park Pass system recognizes your annual pass.   

    Thanks for stopping by, and we will see you real soon!

    Sarah B. 
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Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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