couple checking in Disney's Animal Kingdom
  • On Jan 23, 2026
    Nicola Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I live overseas so am unable to call. How do I prerequest a room preference (eg floor level)? We have already booked our hotel and tickets. Also can I notify Disney before arrival of a special event we are celebrating?

    G'day, Nicola! Welcome back to planDisney. I'm happy to help you figure out how to submit a room request for your upcoming trip to the Most Magical Place on Earth.

    If you are using the My Disney Experience app, you can complete the online check-in process right on your device. When you do this there will be a section with a drop down menu that will allow you to choose some room preferences and options from a pre-populated list. If you would like to make a more specific request, I'd recommend using the Chat feature on the Walt Disney World Resort website to get in touch with a Cast Member or emailing your request to Guest Services and asking to have it connected to your room reservation. Please keep in mind that room requests are not guaranteed, and Cast Members will do their best to accommodate you.

    Now let's talk about your special event. You can also let Guest Services know about this in your room request email, and there are some additional steps you can take to ensure your event celebration is extra magical. For an in-room surprise, check out Magical Floral & Gifts. This service will allow you to purchase snacks, gifts, flowers, and balloons and have them waiting in your room when you arrive. These offerings can be themed for a first visit, a birthday, a romantic getaway, or for an everyday celebration!

    Also, don't forget to pick up a celebration button from the front desk of your resort hotel! These are a way to show everyone around you that you're celebrating something special, whether it be your first visit, your happily ever after, a birthday, or another milestone or achievement in your life. Disney World also has a frequently asked question about how to plus up your celebration, so check out those options as well.

    Alrighty, Nicola, I hope you are ready to make your room request and have an extra special celebration at Disney World! Come back and see us at planDisney for more tips and advice.

    Stay magical,
    Scott
thumbnail image for Scott

Meet the Panelist: Scott, North Carolina

Hiya pal! I’m Scott, a husband and father of two small children from North Carolina. When I’m not trading pins, scarfing down pretzels, and enjoying my favorite attractions in the parks, I work as a librarian at a large public university. I love connecting my patrons with books and resources, and I can’t wait to provide you with the best Disney information, strategies, and tips that I’ve got in my collection! Learn More About Scott

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