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  • On Mar 17, 2024
    Ralph from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I use Live chat to enter a ropom vicinity request to an existing reservation?

    Hi, there!

     Welcome to planDisney, Ralph. I'm so glad you stopped by! It sounds like you're planning a Walt Disney World Resort vacation. It's the very best kind if you ask me!

     I'm thrilled to hear you'll be enjoying a stay at a Disney Resort hotel. Being a Guest of the Disney Resorts Collections comes with lots of perks like complimentary resort transportation, Early Theme Park Entry, and unique amenities, specific to your Disney Resort hotel. You ask an excellent question about making a room request for your existing reservation. If you're making a general building request, it's possible that a Cast Member can assist you through the Chat feature on the Walt Disney World Resort website. It certainly never hurts to try! If the Chat Cast Member cannot add your request to your existing reservation, not to fret. Call the Disney Resort Hotel Reservation Line, and a friendly Cast Member will be happy to assist you over the phone! 

     Have you completed the Online Check-In process? When you complete the Online Check-In process on My Disney Experience, you can bypass the Front Desk of your Disney Resort hotel and head straight for your room! This service is super convenient, but what I love most about it is that I can make up to two room requests online. As a mom of three, I always request a ground floor room because it's easier with a stroller in tow. And depending on our Disney Resort hotel, I can make requests like 'near transportation' or 'corner room.' 

     I hope this was helpful, Ralph. Please let us know if you have any other questions about your Walt Disney World Resort vacation! We'd love to help you plan a magical stay.

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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