Cinderella Castle 50th Day
  • On Dec 9, 2021
    J michael from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have linked tickets from, 2020, but have been unable to use them because of park closure We are now going to Disneyworld March 12 2022. How do I use my tickets? I have called various numbers and waited hours with no success

    Welcome to planDisney, Michael!

    Thank you for taking the time to send a question our way! We are thrilled to have you here, and we cannot wait for you to make magical memories at the Walt Disney World Resort!

    I am sorry to hear theme park closure due to the pandemic affected your theme park tickets. Since you could not use admission by the extended expiration date, you are welcome to apply the amount initially paid toward tickets for a future date. Since your tickets have already expired and you can no longer view them in your Disney account, you will have to reach out to our friends at the Disney Reservation Center for assistance. 

    You can contact Cast Members at (407) 934-7639, and I highly recommend calling at 7:00 AM Eastern Standard Time, just as they start taking calls. Now that the world is returning to a world of magic, we have been experiencing heavier than average call volumes, but if you try contacting the Disney Reservation Center as early as possible in the morning, chances are your call will most likely be answered relatively soon.

    planDisney tip: Before selecting new travel dates, check out Theme Park Reservation Availability to plan accordingly, and be sure to make Disney Park Pass reservations!

    It was a pleasure answering your question, Michael! Come back to visit us as you plan your Disney getaway, we are delighted to help!

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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