Crystal Palace
  • On May 12, 2022
    Shona Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had linked my tickets when I realised I made a mistake on start date. Called and was given new confirmation. Now have no tickets linked and new confirmation doesn’t work. Have tried on laptop and on app.

    Hello, hello there, Shona! I'm so happy to see you here at planDisney. Thank you so much for stopping by with your question!

    Oh bother... I'm so sorry to hear that you've been having trouble linking your new confirmation number to your My Disney Experience account. I completely understand how frustrating that is! Thankfully, I actually went through the same issue a few months ago, so I do have a couple of tricks that we could try.

    Before we do anything else, I suggest that you clear the cache on your laptop or desktop computer and then try again. If it still isn't working, my tip for you would be to head to the My Disney Experience mobile app and speak to a friendly Cast Member through the chat box. The reason why I suggest using the chat box instead of calling again is that they're usually able to reply much faster and you won't have to hold for a long time. To find the chat box, open the app, click on the three lines at the bottom right corner of the screen, scroll down, and click on "Chat With Us".

    When this happened to me last December, I simply messaged them with my full name and confirmation number, and they were able to link my reservation without any issues at all. Fortunately, your Walt Disney World Resort vacation is still over two months away, so you do have more than enough time to get this fixed before you join us here at the Most Magical Place on Earth. That being said, please consider giving the wonderful Cast Members another call at 1800 812 676 if you run into any trouble with the chat box.

    Shona, thanks again for bringing us your question! If you have any others, please don't hesitate to come back so we may assist you further. I wish you nothing but the best!

    Have a magical day,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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