• On Sep 11, 2020
    Karan from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I linked tickets on the DL app. They appeared on my phone up until the first week of August. I am told no one can help when I call or email. I am worried I won't be able to make a reservation. I still have hard copies. Help!

    Hello there, Karan! 

    You’re as welcome as can be to planDisney. I’m happy to plan along with you as you prepare for your upcoming visit to the Disneyland Resort. In fact, I’m pretty much in the same situation you are. I too purchased tickets earlier this year for an anticipated visit to the theme parks. I had linked them into the Disneyland app, where they safely rested, awaiting that magical day when we could take them to The Happiest Place on Earth! Then, some weeks ago, those virtual tickets made like the Cheshire Cat and disappeared from the app. 

    Since I also have the physical tickets, I thought I’d try re-adding their virtual counterparts back into the app. But when I attempted to re-link the tickets, I got a message that said “The ticket or pass you entered has already been linked to your account.” Phew! Disney still knows they are linked to my account. Maybe those tickets just wanted to explore the mysteries of time and space with Doctor Strange in Avengers Campus. But when the phased reopening of the Disneyland Resort progresses to opening the theme parks, I’m confident those physical tickets I have will help me unlock a portal to bring back the virtual tickets from the Mirror Dimension

    Now, about those park reservations... Yes, it is expected that Guests will be required to make reservations in order to visit one of the Disneyland Resort theme parks. This will help keep visitor levels within reduced capacities to comply with current public health and social distancing requirements. It might be somewhat helpful to take a look at the Disney Park Pass system currently in use at the Walt Disney World Resort to see how things may work at the Disneyland Resort. 

    However, details about the Disneyland Resort system for park reservations have not yet been released. There will almost certainly be unique characteristics to meet different operational needs in Southern California. For example, when Star Wars: Galaxy’s Edge opened at the Disneyland Resort last year, there was a one-month period when advanced reservations were required to gain entrance to that galaxy far, far away. But obtaining a reservation to visit the new land did not require existing tickets to be linked in the reservation holder’s account beforehand. Will that be how things work for whole-park reservations too? I’m afraid that remains to be seen. There is at least a precedent. Basically, what I’m trying to say is, one way or another, I feel confident that things will work out when the time comes to make those reservations.

    If you have any more questions about your upcoming Disneyland Resort vacation, please don’t hesitate to return to planDisney. We are happy to help make your Disney Parks vacations as magical as possible.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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