Couple on Main Street, U.S.A.
  • On Mar 28, 2021
    Lisa from IL Asked

    I have linked with another party. My account shows 4 people on the plan. But the park tickets were only given to 3 people in the party. I didn't get my tickets issued. Also one of the tickets disappeared but is still linked to me. What do I do?

    Hey there, Lisa!

    Thanks for visiting planDisney!

    It's great to hear you're planning your Walt Disney World Resort getaway! I'm sure you're getting excited for all the magic you'll enjoy. 

    I know from personal experience that there are times when what I see displayed in My Disney Experience  doesn't quite look as I expect it to, and these are the times when I call the friendly experts at the Walt Disney World Internet Help Desk. My best suggestion is to call the Walt Disney World Internet Help Desk at (407) 939-4357 and share with them the details of what you're seeing.

    From what you describe, it sounds like you might need to provide some details such as the other accounts you're linked with and who purchased the theme park tickets. I'm confident the Help Desk Cast Members will work with you to sort through the issue you're seeing. You can also reach out through the online chat service.

    Once you get your My Disney Experience plans looking as expected, you'll want to be sure to make your theme park reservations through the Disney Park Pass system. It could be that the Guest party with whom you're linked has already made, or will be making, your theme park reservations. You'll just want to check your Daily Itinerary in your My Plans area to see that you have theme park reservations for the parks you wish to visit.

    Lisa, as you and your travel party make plans, let us know here at planDisney if you need suggestions. Each of us at planDisney likes to share our recommendations from our own vacations to Disney destinations. I also invite you to follow my fellow planDisney Panelists on social media for more ideas and insights on making the most of your Walt Disney World Resort vacation.

    Enjoy all the magic!

    Jerry 
thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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