Photo of a fountain featuring Remy from Ratatouille
  • On Jun 10, 2022
    Erica from Hampshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have linked all my parties tickets to my Disney account. My mum is in charge of my dads plans and now his ticket has disappeared from my account and I have two tickets for my mum. I also cannot see my dads park day bookings. How do I fix this?

    Hi Erica, welcome to planDisney!

    You're going to fall in love with Walt Disney World Resort in the fall. The EPCOT International Food and Wine Festival pairs nicely with cork-popping fun on Remy's Ratatouille Adventure. At Magic Kingdom park, the happy haunts materialize during Mickey's Not-So-Spooky Halloween Party. Tickets for this special event are on sale now.

    I see you doing the next right things to plan your family's magical vacation, Erica. You mentioned having tickets linked in My Disney Experience as well as theme park reservations, which are both required for theme park entry. Each Guest will also need a method of entry (MagicBand, admission card, or Disney MagicMobile pass) to enter the parks.

    I understand something unmagical is going on in your My Disney Experience account. Let's start by asking your mom to click "Update" next to your name on her Family and Friends list. When choosing which plans you can see, ask her to select "All My Plans." Once that step is complete, you should see your dad's theme park reservations under the "Daily Itinerary" tab of your My Plans page. A page refresh is required.

    Next, ask your mom what she sees under the "Tickets and Memory Maker" tab on the My Plans page of her My Disney Experience account. If she sees that your dad's ticket has wrongly been assigned to her, she can fix that by selecting his name from the "Reassign Ticket" dropdown menu that appears to the right of most wholly unused tickets. If the tickets are assigned correctly in her account, that just means the Stitchuation is limited to your account. Since your mom is the one managing your dad's plans in My Disney Experience, it's most important for the tickets to be right in her account. With both of them listed on your Family and Friends list, you should have no problem making park plans for them online and in the My Disney Experience mobile app (dining reservations, theme park reservations, Lightning Lane reservations, etc.).

    I hope to see you planning Disney at planDisney again soon, Erica. October will be here before you know it!

    Choose magic,
    Jennifer   
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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