Anna and Elsa's Royal Welcome
  • On Feb 3, 2023
    Amber from Greater Manchester Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I have linked my park only tickets to the app but I am facing some problems, the PDF paper tickets this shows 2 adults and 1 child but on the app its showing as 2 child tickets and 1 adult which is wrong? How can i fix it? Thanks

    Hi Amber, and welcome to planDisney!

     I’m so excited to read that you and your cast of characters are planning to hop across the pond to visit The Happiest Place On Earth this summer! Thank you for coming to us with your question about the discrepancy on your tickets in the app versus what is shown on your pdf ticket. We’ll want to make sure this is addressed before you arrive so that your visit goes as smoothly as possible and you will all be able to enjoy the 100 year celebration of Disney storytelling to its fullest!

    Amber, did you purchase your theme park tickets on the Disneyland Official website ? If you have a purchase receipt that shows the correct number of adult tickets purchased, but it is appearing differently in the Disney Mobile App, then this should be easily correctable by the Cast Member on the Tickets line at  +1 (714) 781-4636 . You can also you can send an email to a Disney Cast Member if that is more convenient for you.

    However, if you purchased your tickets through a 3rd party, please make sure you reach back out to them first.

    I hope this helps you determine which tickets are being attributed to you for your visit this summer, Amber. Just in case I misunderstood something, I wanted to let you know that you can ask me another question directly so that I can continue to help you plan your trip. I can’t wait to hear about which adventures you and your Mouseketeers get into and now that you’ve got a friend in me, I’m as committed as you are to making your vacation as magical as can be!

    See ya real soon,
thumbnail image for Danielle

Meet the Panelist: Danielle, California

I'm Danielle, happy wife and mom of two of tiny tots. Raised just around the riverbend from the Disneyland Resort, I love finding ways to experience all the magic that The Happiest Place On Earth has to offer! From finding the yummiest snacks, to taking practically perfect photos and adding magic to a romantic night out, let me share A Whole New World of tips to keep your Mouseketeers happy and cozy in the parks and hotels. If you're feeling overwhelmed planning your dream trip, you've got a friend in me! Learn More About Danielle

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