Epcot International Food and Wine Festival
  • On Sep 4, 2022
    Alice from Oxfordshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have linked one daughter's ticket successfully on the website but cannot link the other. When I'm on the app I cannot link any tickets as it says they are already linked but Disney Genie has said I need to link the tickets first

    Hello Alice, and welcome to planDisney!

    I am sorry to hear you are having difficulty linking your tickets.  It is a little tricky for me to diagnose exactly what the issue may be since as a regular Guest myself I don't have access to the information in your account and can't "see" what might be going on.  I'll do my best to help you troubleshoot.

    When linking tickets to my account, I have sometimes experienced multiple tickets being linked to the same Guest.  I suggest using the My Disney Experience mobile app to go to "Tickets and Passes" (use the menu button in the lower right corner).  If you see more than one ticket assigned to the same Guest, below the ticket select "Reassign Ticket" and then select the correct Guest from your Family & Friends List.

    If you don't see all your tickets listed there, I would try signing out of your account and closing the app or browser window, and then relaunching it and trying to link your daughter's ticket again.  If that doesn't seem to help, I recommend giving the My Disney Experience tech team a call.  A helpful Cast Member should be able to verify the information and tickets in your account and assist you.

    Alice, I hope you are able to quickly get your ticket situation sorted out and will soon be on your way to enjoying all the magic of the 50th Anniversary Celebration.  If you have any additional questions, please do not hesitate to visit us at planDisney again.  Have a wonderful holiday!

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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