• On Sep 28, 2021
    Katy from Essex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I linked mine and friends tickets and reservations to our my Disney experience app today but my friends was an old account she could not get into to she has since started a new account for Disney experience but her tickets are linked to old account

    Hello Katy, 

    As the current UK Panelist here at planDisney, it really is my absolute pleasure to welcome you here today!  I really enjoy having the pixie-dusted opportunity of assisting a fellow Brit with their plans to holiday within the magic of Walt Disney World Resort.

    Oh dEAR!  Isn't it just so frustrating when you can't break into an old, no longer used email account!  For sure, we've all experienced that annoying difficulty at some point or another in our daily lives.  

    Katy, my best advice would be for you to speak in person with a helpful Cast Member by dialling the UK freephone number for Technical and Website Support contained within this handy Walt Disney World Resort Phone Directory

    I feel quite sure that with just a bibbidi-bobbidi-boo a knowledgeable Cast Member should be able to help correctly link your already purchased Ultimate Tickets to your My Disney Experience accounts.  Prior to calling, you'll want to be sure to have close to hand your Ultimate Ticket order confirmation email with the attached Will Call PDF document.   

    Katy, to help with your Disney planning, you'll want to be sure to connect to your friend's My Disney Experience account via Family and Friends.  This really is the most supercalifragilisticexpialidocious way to plan together when visiting the most magical place on earth!

    If you should have any further planDisney questions for me concerning your January 2022 holibobs to Walt Disney World Resort, then please don't hesitate to pop back to planDisney!  I'm always happy to help wherever possible.

    Have a great Disney day ~ Jane

thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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