Family planning a trip
  • On Jan 8, 2024
    Jessamine from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have linked my hotel reservation with the MDE app, however for some reason it does not list my MDE profile as a guest, but instead a separate “guest” with the same name. So my reservation is unable to be modified because it is not under “my” profile.

    Hi Jessamine,

    I totally can empathize with the challenge you're facing in linking your Resort hotel reservation seamlessly on the My Disney Experience App. Let's first embark on a troubleshooting journey together to try to find a solution. I first would look at your hotel reservation and ensure that the name on the reservation aligns perfectly with the name on your My Disney Experience Account. I have had issues with this in the past as my son is on our My Disney Experience Account with a nickname instead of his legal name. Sometimes being extra precise in this regard often holds the key to resolving these issues. 

    In the realm of technology, I, too, have found solace in using the good old-fashioned desktop website. In my tech trials, a new private browser window has sometimes proven to be a reliable ally, shielding against the interference of old cookies that may linger in the digital corridors.

    If these steps do not help to fix your linking issue, fear not! Hope exists in the form of Tech Support, the guardians of digital harmony. If you need their help; you can uncover the coordinates to their realm on the Phone Directory Page. Together, with their techno-mystical insights, I hope they can disentangle the threads that bind your reservation to its rightful assignment in your app.

    I hope that this troubleshooting quest brings forth a swift resolution, allowing you to continue planning the magic of your impending stay. Wishing you a seamless journey through the digital realms of My Disney Experience!

    ~Heather
thumbnail image for Heather

Meet the Panelist: Heather, New York

Hi there! I'm Heather from Buffalo NY, a planDisney Alumni and proud mom of three. By day, I'm an oncology nurse, but my heart belongs to Walt Disney World. Having navigated the parks with babies, toddlers, tweens, teens, and multigenerational groups, I live to turn dreams into magical vacations. When I'm not exploring the wonders of Walt Disney World, you'll find me sailing the high seas on Disney Cruise Line. Adventure awaits - let's make your Disney dreams come true!  Learn More About Heather

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