Mickey in Front of Vintage Car
  • On Feb 15, 2022
    Christopher from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I've linked my friends tickets who have a reservation at the same park on the same day as my party. However, the app shows their tickets as Not Eligible and not having a park pass reservation. Home Screen shows all tickets have a reservation. Confused.

    Hiya, Christopher! Thanks so much for stopping by planDisney with your question. I am excited you’ll be at the Happiest Place on Earth very soon. Let’s attempt to figure out what’s going on in the Disneyland mobile app – I can offer a few suggestions: 

    •  Try logging in to your Disneyland account from a computer, to check if you see your friends’ theme park reservations there. Once logged in, go to the “My Disneyland” tab and select “Ticket and Reservation Details.” Click on “View My Park Reservations.” If you see the theme park reservations here, that seems like a good sign that they are intact.

    •  I would try logging out of the Disneyland mobile app and logging back in. When you go to “Tickets and Passes”, check if you can view your friends’ tickets here. This is what you will be showing at the main entrance to get scanned in. The theme park reservation is tied to each ticket.

    •  Check with your friends to confirm they can view their own tickets in their instance of the Disneyland mobile app. If so, at least you’ll all be able to get scanned in. Once inside the park, you can visit Guest Services to see if they can assist you in linking the tickets effectively in your account. 

    I hope one of these suggestions works. As your visit is coming up soon, if you're still having issues with viewing the tickets and reservations, I recommend contacting Ticket Services via phone at (714) 781-4636 or through the “Chat with Us” feature in the Disneyland mobile app. You can also talk to a Cast Member at the theme park entrance - they are extremely knowledgeable and will be happy to help you.

    I am sending a pinch of pixie dust that it gets sorted out, so you can have a fantastic visit. 

    Kamini 

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Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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