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  • On Jan 9, 2023
    Ashley from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have linked my Disney tickets to my Disney app, but we are having trouble linking them to my other family members. The family doesn’t show up when they sign in. We keep trying on different browsers and such but it keeps saying “invalid number”

    Hey there Ashley, Thanks for stopping by planDisney for your planning questions. I will be happy to help link your family to their tickets. 

    The My Disney Experience app is my go-to for adding Family and Friends to your plans. If you head to the settings section of the app, scroll down to "My Profile" and tap on it, you should see all your info come up from "Memberships and Passes" to "MagicBands & Cards". All the way at the top you will see "Family and Friends" tap on it. Now, this is where you can scroll to the line that has a blue "+ Add a Guest" option. The app will then ask how you would like to add a guest with 3 options. Option 1 is "Find through my connected guests" if you have ever linked someone they are here and can be assigned to your list. Option 2 is "I'll enter their name and age". This one is usually for those Mouseketeers under 13 who can't manage their own account. Option 3 is the easiest. "Scan their linking code". Each guest should download the My Disney Experience app so you can scan their linking code found within the same app. Once this is done you will be able to assign those tickets and then before you know it you will be walking down Main Street U.S.A. headed to take selfies in front of Cinderella Castle

    If for some reason you still are having issues linking your family there is support available if you Call Walt Disney World. This link has a phone number for website support as well as the My Disney Experience app. 

    Your trip is so close, I hope you are ready for a magical visit to the Walt Disney World Resort. I'm also hoping the information I have here is helpful in linking that family of yours. Please don't hesitate to come back if you have any other planning needs.

    Have a magical visit!

    Jeremy A.
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Meet the Panelist: Jeremy, New Jersey

Bright Suns travelers! I'm Jeremy from Jersey, a lifelong Disney fan. Father to 3 amazing kids, and husband to my wife of 14 years. I've been sharing the Walt Disney World Resort with my family for 17 years to join in the wonder and joy the parks have brought me my entire life. Consider me here to help with all you travel questions from Batuu to Cinderella Castle. Whether it's teenagers, toddlers, or your middle-aged cousins. Helping you find your version of magic is my mission. Learn More About Jeremy

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